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No Quibble 14 day Money Back Guarantee - Unwanted Goods & Refunds
We
have 100% confidence in our products that's why we offer you a No
Quibble, 14 Day Trial Period.If you don't like what you've bought,
whatever the reason, simply send it back complete, undamaged and in its
original packaging within 14 days and we'll give you a 100% refund of
the goods value (offer applies to UK mainland only). The 14 days starts
from the day our carrier delivers. Goods arriving back after 14 days may
incur a handling charge of 20% of the goods value. There are certain
products where the 14 day trial period does NOT apply and these are
clearly marked on the relevant pages.
If you find that your purchase is not quite what you wanted then simply return it to us in 'as new' condition and in the original packaging within 14 days for a full refund. This is, of course, providing that the product was not 'sold as seen' or specially sourced/made for you.
It is advisable to let us know, in advance, that you are returning your purchase so that our warehouse is ready to receive it, you can do this by phone or email. If it is more convenient for you to have the goods collected by our courier then this can be arranged and the cost will simply be deducted from your refund.
Delivery / packing charges are non-refundable and the customer is liable for the cost of returning the goods. We at Valentino's are unable to provide such refunds for this. Initial carriage and packaging charge is only refundable
for faulty goods, incorrect orders or orders cancelled prior to
dispatch.
Our policy is more generous than UK legislation requires (The Distance Selling Regulations give customers, who have ordered by telephone or on the internet, the right to change their mind and to cancel an order within seven working days) because we know that it is not always convenient to return something within 7 days and we want you to feel completely confident about ordering online from us.
If you made a payment by card for your order then your refund will be put back onto the same card within 24 hours of the goods being received back at our warehouse. If you used a discount code, or any other discount has been applied to your order, then the refund will be for the amount including the discount.
Exchanges
The easiest way to exchange an item is to create a new order on the phone for the replacement and at the same time we can organise the return of the original purchase.
Incorrect or Faulty Item
If the item you received is not what you ordered or faulty, please contact customer services within 48 hours of receipt quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 14 days from receipt of the incorrect or faulty item to return it to us. Products returned because they were incorrect or faulty will be refunded in full excluding any discounts applied at time of sale, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.
Statutory Rights
Nothing in this Returns Policy affects your statutory rights or your rights under any contract you may have with us.
Damages
Our
carrier requires goods to be checked upon arrival. Any damages to our
products in transportation must be specified on delivery and either
signed in as damaged or refused so then the parcels will come back to
us. Failing to do this may incur charges as our carrier will not accept
any claims once goods have been signed in (as to a carrier delivery was
acceptable). It is important that all parcels are checked inside not
just going off the state of the outside box. If parcels cannot be checked
at the time of delivery then please sign the parcels in as unchecked. |
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Valentino's Displays Ltd | Company Reg No: 7296062 | VAT Reg No: 998 7972 12
Head Office: 22 Hunts Pond Road, Park Gate, Southampton, Hampshire, SO31 6QA
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