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Returns to Valentino's Displays

No Quibble 14 day Money Back Guarantee - Unwanted Goods & Refunds

We have 100% confidence in our products that's why we offer you a No Quibble, 14 Day Trial Period.If you don't like what you've bought, whatever the reason, simply send it back complete, undamaged and in its original packaging within 14 days and we'll give you a 100% refund of the goods value (offer applies to UK mainland only). The 14 days starts from the day our carrier delivers. Goods arriving back after 14 days may incur a handling charge of 20% of the goods value. There are certain products where the 14 day trial period does NOT apply and these are clearly marked on the relevant pages.

If you find that your purchase is not quite what you wanted then simply return it to us in 'as new' condition and in the original packaging within 14 days for a full refund. This is, of course, providing that the product was not 'sold as seen' or specially sourced/made for you.

It is advisable to let us know, in advance, that you are returning your purchase so that our warehouse is ready to receive it, you can do this by phone or email. If it is more convenient for you to have the goods collected by our courier then this can be arranged and the cost will simply be deducted from your refund.

Delivery / packing charges are non-refundable and the customer is liable for the cost of returning the goods. We at Valentino's are unable to provide such refunds for this. Initial carriage and packaging charge is only refundable for faulty goods, incorrect orders or orders cancelled prior to dispatch.

Our policy is more generous than UK legislation requires (The Distance Selling Regulations give customers, who have ordered by telephone or on the internet, the right to change their mind and to cancel an order within seven working days) because we know that it is not always convenient to return something within 7 days and we want you to feel completely confident about ordering online from us.

If you made a payment by card for your order then your refund will be put back onto the same card within 24 hours of the goods being received back at our warehouse. If you used a discount code, or any other discount has been applied to your order, then the refund will be for the amount including the discount.

Exchanges

The easiest way to exchange an item is to create a new order on the phone for the replacement and at the same time we can organise the return of the original purchase.

Incorrect or Faulty Item

If the item you received is not what you ordered or faulty, please contact customer services within 48 hours of receipt quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 14 days from receipt of the incorrect or faulty item to return it to us. Products returned because they were incorrect or faulty will be refunded in full excluding any discounts applied at time of sale, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.

Statutory Rights

Nothing in this Returns Policy affects your statutory rights or your rights under any contract you may have with us.

Damages

Our carrier requires goods to be checked upon arrival. Any damages to our products in transportation must be specified on delivery and either signed in as damaged or refused so then the parcels will come back to us. Failing to do this may incur charges as our carrier will not accept any claims once goods have been signed in (as to a carrier delivery was acceptable). It is important that all parcels are checked inside not just going off the state of the outside box. If parcels cannot be checked at the time of delivery then please sign the parcels in as unchecked.