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Terms and Conditions at Valentino's Displays

Terms and Conditions

Please read the following paragraphs which describe our terms of business.

This Website

The following are terms of a legal agreement between you and Valentino's Displays Ltd. By accessing, browsing and/or using this web site, you acknowledge that you have read, understood, and agree, to be bound by these terms and to comply with all applicable laws and regulations.

Our Contract

These Terms and Conditions govern the supply of goods sold by Valentino's Displays Ltd (Trading No: 7296062, Vat Registration No: 998 7972 12 ) of 22 Hunts Pond Road, Park Gate, Southampton, Hampshire, SO31 6QA (we and us) to the customer named on the order form provided on our website. Together with the completed order form, these Terms and Conditions constitute the entire and only agreement between us in relation thereto. Our acceptance of your order by delivery of the goods constitutes a legally binding contract between us on these terms and conditions.

When you place an order to purchase a product from us we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us either when we confirm to you that we've dispatched that product to you or when the goods are actually despatched. That acceptance will be deemed complete. Any products on the same order which we have not confirmed to have been dispatched do not form part of that contract.

Price, Payment Options and VAT

The price payable for the goods you order is as set out on our web site at the time you place your order, plus any charges for carriage as set out in the order form.Subject to clause below,we must receive payment for the whole of the price of the goods you order, and any applicable charges for carriage, before your order can be accepted unless we have agreed otherwise in advance in writing. If you are an account customer, payment shall be made in full at the end of the month following the date of invoice. Time shall be of the essence for payment. We may revoke credit if you fail to make payment when due. If payment is not made when due, interest is payable.We accept the following methods of payment: bacs payment, cheques, paypal & most credit/debit cards - visa, visa delta,visa electron, maestro and master card.All prices are exclusive of VAT.


Unless you collect the goods from us, we will deliver them in accordance with your order. A valid signature will be required on collection or delivery. Upon delivery of the goods to you, the goods shall be at your risk. In spite of delivery having been made, title in the goods shall not pass to you until you have paid the price for the goods in full and no other sums whatsoever shall be due to us from you. Until title in the goods passes from us, you shall hold the goods on a fiduciary basis as bailee and shall store the goods at your own cost separately from all other goods in your possession and marked in such a way that they are clearly identified as our property. There is a 14 day money back guarantee from the time you receive delivery if the goods are no longer required otherwise a 20% handling charge may occur on returned goods.Bespoke projects are exempt from such money back guarantees.


While we endeavor to hold sufficient stock to meet all orders, if we have insufficient stock to supply or deliver the goods ordered and paid for by you, we may, at our discretion, supply or deliver a substituted product or refund you the price paid for such goods as soon as possible and in any case within 14 days or, in the case of an account customer, we may, in our absolute discretion, as soon as possible raise a credit to offset the amount invoiced to you.

Cancellation, Returns and Damages

You may cancel your order by giving us notice of cancellation within 14 days of the date of collection or delivery. Such notice may be given by mailing, faxing or emailing to the number or address set out on the order form.If the cancellation is due to your change of mind, the goods must be returned to us  as new and in the original packaging at your cost. Items brought-in specially for a customer cannot normally be returned. Returns which fall outside the Distance Selling Regulations may be liable to a 20% handling charge.If you wish to notify us of any damages to your goods, please notify us of the problem within 48 hours of delivery. Should you contact us after 48 hours of taking a delivery to specify damage to your goods we will not be liable.We believe that such notice is more than enough time for a customer to notify us of a problem. We will meet the cost of return but we ask that you allow us to nominate the carrier should you contact us within 48 hours of taking a delivery from us. You have 14 days to return an item for a money back guarantee for the cost of the item (excludes any carriage charge) as long as it's in as new condition.


If you have notified us of a problem with the goods, we will either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question. We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. This does not affect your statutory rights as a consumer, nor is it intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence.

Limited Companies - Guarantee

Those ordering on behalf of limited companies do so as guarantor and irrevocably undertake to guarantee the payment of all monies owing to us by the relevant limited company if we believe that the limited company cannot meet its obligations. If the limited company goes into receivership, liquidation or administration the guarantor will pay to the receiver, liquidator or administrator, as the case may be, such sum as will enable him to pay all monies owed to us by the limited company.


We may suspend further supply or delivery, stop any goods in transit or terminate our contract by notice in writing to you if you are in breach of an obligation hereunder or you become unable to pay your debts when they fall due or proceedings are commenced by or against you alleging bankruptcy or insolvency. Upon termination, your indebtedness to us becomes immediately due and payable and we shall be under no further obligation to supply goods to you.


If any part of these conditions is invalid, illegal or unenforceable (including any provision in which we exclude our liability to you) the validity, legality or enforceability of any other part of these conditions will not be affected. This contract shall be governed by and interpreted in accordance with English law.

All descriptions, sizes, colours, capacities, weights & dimensions are for guidance only and may change as a result of ongoing improvement.Our carrier will need the customer to help with the unloading of some items (eg counters and slat panels). All times and dates relating to delivery of goods are best estimates only and we cannot be liable for the impact of any delays.

Photo Copyright

All Photos, illustrations and pictures are the copyright of Valentino's Display's Ltd. Use of our photographs and illustrations are strictly prohibited unless permission to use is obtained. All of its content is protected by UK and International Copyright Law. Permission is granted to electronically copy and print only those areas of the site so required in the process of using the site as a shopping resource.

Copying, modifying, or distributing any part or content of the site for any other reason, without prior written permission from Valentino's Display's Ltd, t/a Valentino's, is expressly prohibited.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • you may print or download to a local hard disk extracts for your personal and non-commercial use only.
  • you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
Use of the pictures without permission may result in legal action.

Whilst every effort is made to maintain correct and current information on the site, Valentino's Display's Ltd reserves the right to change or modify any content or terms and conditions at any time.